Shipping & Delivery

Last Updated: May 17, 2026

Thank you for shopping with Actfitpro. This Shipping Policy explains how we process, dispatch, track, and deliver orders for our home and everyday-living products.

Please review the information below before placing your order.

1. Order Processing

After an order is successfully placed, it enters our fulfillment process, which may include payment verification, product inspection, picking, packing, and shipment preparation.

Most orders are processed within approximately 1–3 business days.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During periods of unusually high order volume, promotional events, holidays, or other exceptional circumstances, processing may take slightly longer.

2. Shipping Cost

Actfitpro generally offers worldwide standard shipping at a flat rate of $5.99 USD per order.

The final shipping fee applicable to your purchase will always be displayed during checkout before payment is completed.

From time to time, shipping rates may be adjusted as part of promotional campaigns or based on destination-specific conditions.

3. Estimated Delivery Time

Once an order has been dispatched, standard international delivery generally takes approximately 10–20 business days.

This estimate does not include the order-processing period described above.

Delivery times are estimates only and may vary depending on factors such as:

  • Destination country or region

  • Customs inspections

  • Local postal or courier operations

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Remote delivery locations

  • Other circumstances outside our reasonable control

Actfitpro cannot guarantee a specific delivery date unless such a guarantee is expressly provided at checkout.

4. Shipment Tracking

Once your order has been handed over to the relevant carrier and tracking information becomes available, you will normally receive a shipment confirmation by email.

This notification may include:

  • Your tracking number

  • Shipment status information

  • Carrier details, where available

  • A link or reference for tracking your parcel

You may track your shipment through the relevant carrier's website or a compatible international parcel-tracking service.

Please allow approximately 24–72 hours after receiving your tracking number for the first logistics update to appear.

5. Orders Shipped in Separate Packages

Some multi-item orders may be divided into more than one shipment.

This may occur when products are stored at different fulfillment facilities or when separate dispatch allows us to process available items more efficiently.

If your order is shipped in multiple parcels:

  • Each parcel may have a separate tracking number;

  • Packages may arrive on different dates; and

  • You may receive more than one shipping confirmation email.

Receiving one parcel does not necessarily mean that your entire order has been delivered.

6. Order Changes and Address Corrections

If you need to correct a shipping address or request an order modification, please contact us as soon as possible after placing your order.

For the best chance of making a change, we recommend submitting your request within 12 hours of purchase.

Please email support@actfitpro.com with the subject line:

“Urgent – Order Update”

Include:

  • Your Order Number

  • The email address used during checkout

  • The requested change

  • The complete corrected shipping address, if applicable

We will make reasonable efforts to update your order before fulfillment begins.

However, once an order has entered warehouse processing, been packed, or transferred to a carrier, we may no longer be able to modify or redirect the shipment.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your:

  • Recipient name

  • Street address

  • Apartment, unit, or suite number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact information

If an order cannot be delivered because the shipping information provided was incorrect or incomplete, additional delivery or reshipment charges may apply where permitted by applicable law.

Please contact our customer support team promptly if you notice an error after placing your order.

8. Failed Delivery and Unclaimed Packages

If a carrier is unable to complete delivery, it may leave a delivery notice, attempt redelivery, place the parcel at a pickup location, or provide additional instructions through its tracking system.

Customers are responsible for following the carrier's instructions within the applicable collection or redelivery period.

If a parcel is returned to the sender because it was not collected, refused, or could not be delivered due to customer-provided address information, please contact Actfitpro customer support.

Any available reshipment, refund, or other resolution will be determined based on the circumstances, shipping costs incurred, and applicable consumer-protection requirements.

9. Delayed Shipments

International shipments can occasionally experience periods where tracking does not update.

Tracking Updated Within the Last 7 Days

If your tracking information shows movement within the previous 7 calendar days, the parcel will generally still be considered in active transit.

Temporary pauses between scans are common while packages move between regional sorting centers, customs facilities, or international transportation networks.

No Tracking Movement for More Than 7 Days

If the tracking information has shown no meaningful movement for more than 7 consecutive calendar days, please contact support@actfitpro.com.

Provide your Order Number and tracking number so our team can review the shipment and, where appropriate, submit an inquiry with the logistics provider.

10. Lost Packages

If a shipment does not arrive and the carrier or logistics provider confirms that it has been lost in transit, Actfitpro will review the order and provide an appropriate resolution.

Depending on the circumstances, this may include:

  • A replacement shipment;

  • A refund; or

  • Another solution agreed with the customer.

The specific resolution may depend on product availability, carrier findings, destination, and applicable law.

11. Packages Marked as Delivered

If carrier tracking shows that a parcel has been delivered but you cannot locate it, we recommend that you first:

  • Check around the delivery location;

  • Ask household members or neighbors;

  • Check mailrooms, reception desks, parcel lockers, or building management;

  • Review any delivery photographs or carrier notes; and

  • Contact the carrier directly for additional delivery details.

If the parcel still cannot be located, please contact Actfitpro customer support.

We will review the available carrier information and order details. The outcome of any claim will depend on the circumstances of the delivery, carrier records, and applicable consumer-protection laws.

12. Customs, Duties and Import Charges

International orders may be subject to customs inspections, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country.

Unless such fees are expressly collected and included during checkout, they may be payable separately by the recipient.

Actfitpro does not control charges imposed by customs authorities, postal services, carriers, or other local agencies.

Customers are responsible for understanding any import requirements that may apply in their destination country, except where applicable law provides otherwise.

13. International Fulfillment

Actfitpro serves customers in multiple countries and regions.

Orders may be dispatched from different fulfillment facilities or supply locations depending on:

  • Product availability

  • Inventory allocation

  • Customer destination

  • Shipping route efficiency

  • Carrier availability

A shipment may therefore originate from a location different from the customer's country of residence.

14. Changes to This Shipping Policy

Actfitpro may update this Shipping Policy from time to time to reflect changes in our fulfillment network, shipping partners, operating practices, or legal requirements.

Any revised version will be posted on our website together with an updated effective date.

15. Contact Us

For questions about processing, tracking, delayed shipments, delivery issues, or address corrections, please contact our customer service team.

Brand: Actfitpro
Support Email: support@actfitpro.com
Phone: +1 812-306-7501
Support Hours: 9:00 AM–5:00 PM ET

Operating Company: LIUTONG INC
Registered Address: 6 Crestaloma Dr Pueblo CO 81005 US