Return & Refund Policy

Last Updated: May 17, 2026

At Actfitpro, we aim to provide practical and dependable home and everyday-living products. Each order is prepared with care, but we understand that issues such as transit damage, product defects, or fulfillment errors can occasionally occur.

This Return & Refund Policy explains when an order may qualify for a replacement, partial refund, or full refund.

If you need assistance with an order, please contact us at support@actfitpro.com and include your Order Number and the email address used during checkout.

1. General Return Conditions

Unless otherwise required by applicable consumer-protection law, Actfitpro does not generally accept returns or exchanges based solely on a change of mind, personal preference, or ordering error.

Eligible after-sales claims are primarily limited to situations where an item:

  • Arrives damaged;

  • Contains a verified manufacturing defect;

  • Is materially different from the product ordered;

  • Is the wrong item due to a fulfillment error; or

  • Has another issue that qualifies for a remedy under applicable law.

Where a product is free from defects and has been delivered correctly, a voluntary return or exchange may not be available.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective, or incorrect, please contact support@actfitpro.com within 7 calendar days of delivery.

Your message should include:

  • Your Order Number;

  • The email address used during checkout;

  • A clear description of the issue;

  • Photographs or video showing the affected product;

  • Photographs of the packaging where relevant; and

  • A photograph of the shipping label if the issue involves damage or an incorrect shipment.

The information provided helps our customer support team review the claim efficiently.

3. Claim Review

Each claim is reviewed individually based on the information provided, the nature of the issue, and the circumstances of delivery.

We may request additional photographs, video, packaging information, or other reasonable evidence before completing our review.

If the claim is approved, Actfitpro may provide an appropriate remedy, which may include:

  • A replacement item;

  • A partial refund;

  • A full refund; or

  • Another reasonable resolution agreed with the customer.

The available remedy may depend on product availability, the severity of the issue, and applicable law.

4. Refund Method

Approved refunds are generally issued to the original payment method used for the order.

We typically initiate approved refunds after the claim review has been completed.

Once processed, please allow approximately 7–12 business days for the funds to appear in your account.

Actual posting times vary depending on your bank, card issuer, PayPal, or other payment provider and are outside Actfitpro's direct control.

5. Authorized Returns and Return Address

Customers must contact Actfitpro customer support and receive written return authorization before sending any product back.

If a physical return is approved, our support team may instruct you to send the authorized return to:

Actfitpro Returns
3398 Lakeview Dr
Highland, MI 48356
United States

Please do not send any package to this address unless your return has first been approved by our customer support team.

A return shipment should include the applicable Order Number or other return reference provided by our support team so that the package can be identified and processed correctly.

Sending an item to the return address without prior authorization does not automatically qualify the order for a refund, replacement, or store credit.

6. Return Shipping

Where a physical return is required as part of an approved claim, our support team will provide the applicable return instructions.

Responsibility for return shipping costs will depend on the reason for the return and applicable law.

For verified cases involving defective, damaged, or incorrectly supplied products, Actfitpro will provide an appropriate solution consistent with the approved claim.

Unless otherwise instructed by our support team, customers should not independently purchase return postage or arrange a return shipment before their claim has been approved.

We recommend retaining the return tracking number and shipping receipt until the return has been fully processed.

7. Missing Items

If an item appears to be missing from your order, first check whether your purchase was shipped in multiple parcels.

Different items may occasionally be dispatched separately and arrive on different dates.

If all shipments have been marked as delivered and an item is still missing, please contact support@actfitpro.com with:

  • Your Order Number;

  • Details of the missing item;

  • Photographs of the products received;

  • Photographs of the packaging; and

  • Any relevant tracking information.

We will review the fulfillment records and provide an appropriate resolution if a packing or shipping error is confirmed.

8. Non-Returnable Circumstances

Unless otherwise required by applicable law, Actfitpro may decline a return or refund request where:

  • The product was delivered correctly and is not defective;

  • The claim was submitted outside the applicable reporting period without reasonable justification;

  • The product was damaged through misuse, improper handling, or unauthorized modification after delivery;

  • Sufficient information to verify the claim is not provided;

  • The item was returned without authorization; or

  • The issue does not qualify under this policy.

9. Changes to This Policy

Actfitpro may revise this Return & Refund Policy from time to time to reflect changes in our business practices, fulfillment procedures, or applicable legal requirements.

The latest version will be posted on our website together with the updated effective date.

10. Contact Us

For return claims, refund questions, damaged-item reports, or other after-sales assistance, please contact:

Brand: Actfitpro
Support Email: support@actfitpro.com
Phone: +1 812-306-7501
Support Hours: 9:00 AM–5:00 PM ET

Authorized Return Address:
3398 Lakeview Dr
Highland, MI 48356
United States

Operating Company: LIUTONG INC
Registered Address: 6 Crestaloma Dr Pueblo CO 81005 US