FAQs
Orders & Payments
How do I use a discount or promotional code?
You can enter an eligible promotional code during checkout.
On mobile devices, open the order summary section to locate the discount-code field. On desktop, the promotional-code box will normally appear alongside your order summary.
Please make sure the discount has been successfully applied before completing your payment. Promotional codes may be subject to individual terms, expiration dates, minimum purchase requirements, or product exclusions.
What payment methods does Actfitpro accept?
Depending on your country or region, available payment options may include:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Other supported credit or debit cards
The payment methods available for your order will be displayed during checkout.
How much does shipping cost?
Standard international shipping is generally available for $5.99 USD.
The exact shipping charge applicable to your order will be shown at checkout before payment. Shipping fees may occasionally vary depending on the destination, promotional campaign, or other order-specific circumstances.
Shipping & Delivery
Does Actfitpro ship internationally?
Yes. Actfitpro serves customers in multiple countries and regions.
Orders may be fulfilled through different logistics facilities depending on product availability, inventory location, and the delivery destination. Where possible, we select an appropriate fulfillment location to provide an efficient delivery experience.
How long will my order take to arrive?
Most orders are expected to arrive within approximately 10–20 business days after order processing and shipment.
Delivery estimates are provided for reference and are not guaranteed. Actual transit times can vary due to the destination country, customs processing, local postal networks, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
How can I track my package?
Once your order has been dispatched and tracking information becomes available, we will send a shipping notification to the email address associated with your order.
The tracking number can be used through the relevant carrier's tracking service or a compatible international parcel-tracking platform.
Can one order arrive in multiple packages?
Yes. Some orders containing multiple products may be shipped separately.
This can occur when items are stored at different fulfillment locations or when separate shipment allows the order to be processed more efficiently.
When an order is divided into multiple parcels, each shipment may receive its own tracking number and may arrive on a different date.
Changes & Cancellations
Can I change my shipping address after ordering?
Please contact support@actfitpro.com as soon as possible and use “Urgent – Shipping Address Change” as the subject line.
Include:
- Your Order Number
- The email address used for the order
- Your correct and complete delivery address
We will make reasonable efforts to update your address if the order has not yet entered fulfillment.
Once an order has been processed or transferred to a shipping carrier, we may no longer be able to change its destination. In that situation, you may need to contact the carrier directly, where such changes are supported.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
Orders that have not entered fulfillment may be eligible for cancellation. Where permitted by applicable law, certain non-refundable processing costs may apply if they have already been incurred.
Once an order has been packed, fulfilled, or handed to the shipping carrier, cancellation may no longer be possible. Any return after delivery will instead be handled under the applicable Actfitpro Return & Refund Policy.
Damaged, Defective, Missing or Incorrect Items
My package arrived damaged. What should I do?
Please inspect your shipment shortly after delivery.
If the parcel or product has been damaged, contact support@actfitpro.com and provide:
- Your Order Number
- A description of the problem
- Clear photographs or video showing the damage
- A photograph of the shipping label and outer packaging
Please retain the product and original packaging while your claim is being reviewed, as additional information may be required.
What if my product has a manufacturing defect?
We aim to provide home products that meet our quality expectations.
If you believe an item has a manufacturing or workmanship defect, contact our customer care team with your Order Number, a description of the issue, and clear photos or video showing the affected area.
Our team will review the information and provide an appropriate solution in accordance with the applicable after-sales policy.
What should I do if I received the wrong item?
If the product you received does not match your order, please contact support@actfitpro.com.
Include your Order Number and clear photographs of the product received, its packaging, and any product labels or identifiers.
This information helps us verify the issue and determine the appropriate resolution.
What if something is missing from my order?
First, check your shipping confirmation to see whether your purchase was divided into multiple shipments.
If all parcels have been delivered and an item is still missing, contact our customer support team with your Order Number and photographs of the items and packaging you received.
Emails & Order Notifications
I didn't receive my order confirmation.
Order confirmation emails are normally sent shortly after a successful purchase.
If you cannot find yours, please check your spam, junk, promotions, or other filtered email folders.
You should also confirm that the email address entered during checkout was correct. If you still cannot locate the confirmation, contact support@actfitpro.com with your name and the email address used during checkout.
When will I receive tracking information?
Tracking information is normally provided after your order has completed warehouse processing and has been prepared for carrier collection or dispatch.
Depending on processing and carrier synchronization, tracking details may take approximately 1–2 business days to become available.
Please check your spam or junk folder if you believe a shipping notification should already have arrived.
Need More Help?
If your question is not covered above, our customer care team will be happy to assist with your order.
Customer Support
Email: support@actfitpro.com
Phone: Support Hours: 9:00 AM–5:00 PM ET
When contacting us about an existing purchase, please include your Order Number and the email address used during checkout so we can locate your order more efficiently.
Business Information
Brand: Actfitpro
Operating Company: LIUTONG INC
Registered Address: 6 Crestaloma Dr Pueblo CO 81005 US